Terms & Conditions

The following terms and conditions shall be applied for all tours offered and delivered during all seasons by Wild Trail Waters.

COMMERCIAL TERMS

Services and Prices

The prices and the services offered and to be delivered by Wild Trail Waters under these Terms & Conditions for our tours are set out in the program descriptions for each program service. The given prices include VAT according to the taxation laws and Regulations of Finland. Wild Trail Waters reserves the right to change the prices in case of any unforeseen increases in costs (including but not limited to taxes, fuel prices etc.).

Reservations

Reservation received by Wild Trail Waters is considered as confirmed upon reservation confirmation send by Wild Trail Waters to the consumer. Payment options will be presented in our website upon reservation, or in case of reservations made on the spot and during the booking process.

Cancellation terms

A deposit of 50% will be billed for bookings made via email or phone. The rest will be paid at arrival. The reservations can be cancelled free of charge up to 30 days prior the planned dates. In later cancellations, the deposit won’t be returned. Cancellations need to be made by email or by phone.

Cancellation policies of bookings made via online booking engine on the website (provided by Bókun) are following:

• We will charge a cancellation fee of 100% if booking is cancelled 14 days or less before the event

• We will charge a cancellation fee of 30% if booking is cancelled 30 days or less before the event

Wild Trail Waters reserves the right to alter or cancel the tours due to altered circumstances and weather conditions. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Cancellation must be done via email. No-shows will be charged the full price.

GENERAL TERMS & CONDITIONS

Definitions

Wild Trail Waters is the “Provider” of all tours.

“Consumer” is a person, who has delivered the Order or other way confirmed the booking to Provider. For the avoidance of any doubt, a company, corporation or community is not a person.

“Order” is any documentation in written form, from the Consumer to Provider to make a booking. “Order Confirmation” is any documentation from Provider to the Consumer including prices and specifications of the services and confirming the availability of the ordered services.

Service language

Language used for guiding and during all services is English if not otherwise stated or agreed.

Liability

Wild Trail Waters shall exercise pro-activity, contingency, due diligence and appropriate health and safety measures in accordance with the laws and regulations of Finland and Finnish standards of recommended practices of program services at all times when delivering offered services under these terms and conditions.

Liability Insurance

Wild Trail Waters has a General Third Party Liability Insurance for bodily injury and property damage according to the terms and conditions of OP-Pohjola ( https://op.fi )

Other Injuries

Wild Trail Waters may only be held liable for personal injuries or material damage arising from accidents that have happened during the delivery of the offered services and which are caused by negligence of Wild Trail Waters or its employees or by the provision of faulty equipment. Wild Trail Waters is not liable for any accidental damage or injury which has to be indemnified under the travel insurance of a customer. Personal travel insurance is always highly recommended to activate before journey! Program service can be physically demanding and the participants may be exposed to different kinds of physical strain. In case the Consumer is having any illnesses or disabilities (for instance heart disease, asthma, diabetes, epilepsy, back or hip problems) that could affect his/her ability to take part in the Services, or if she is pregnant, she/he should prior to participating any Services consult medical experts about her/his ability to participate in the Service in question. Should the Consumer have an illnesses or disability of this nature, he/she acknowledges that he/she participates in the Service at his/her own risk.

Force Majeure

Neither Party shall be held liable for any default, damage or loss due to a condition force majeure or to unreasonable impairment of the Party’s operations due to a similar cause (including but not limited to war, strike, weather, lack of snow, or other natural condition etc.). If encountered a force majeure condition, the Party shall immediately notify the other Party in writing there of, and shall keep the other Party fully informed of the continuance of the force majeure condition and of any relevant change of circumstances whilst such force majeure continues. When encountered a force majeure conditions Parties shall also take all reasonable steps available to it to minimize the effects of the force majeure on the performance of their obligations under this contractual relationship.

Applicable Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the Finnish Law. The Finnish Courts shall have the exclusive jurisdiction to settle any dispute, controversy or claim related to such a demand. The District Court of Lapland (in Finnish: Lapin Käräjäoikeus), placed in Rovaniemi, shall be the court of first instance.

Severability

If any part, term or provision of these terms and conditions is partly or wholly held invalid, illegal or unenforceable, the validity or enforceability of other provisions, extent part and remainder of these terms and conditions shall remain in full force and effect.